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1
Signature experience : art and science of customer engagement for fashion and luxury companies /
Milano : Bocconi University Press, 2018

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Book
2
Authenticity : what consumers really want /
by Gilmore, James H., 1959-, Pine, B. Joseph
Boston, Mass. : Harvard Business School Press, 2007

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Book
3
The truth about finding and using customer momentum and the wisdom of crowds /
by Solomon, Michael R.
Upper Saddle River, N.J. : FT Press Delivers, 2011

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Book
4
Managing customer relationships a strategic framework /
by Peppers, Don
Hoboken, N.J. : Wiley, 2011
2nd ed.

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Electronic Book
5
Determinants of private label attitude : predicting consumers brand preferences using psychographics /
by Weiß, Stefanie
Wiesbaden : Springer Gabler, 2015

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Book
6
Managing customer relationships : a strategic framework /
by Peppers, Don
Hoboken, N.J. : Wiley, 2011
2nd ed.

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Book
7
Consumer-centric category management : how to increase profits by managing categories based on consumer needs /
Hoboken, N.J. : John Wiley & Sons, 2006

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Book
8
Managing customer experience and relationships : a strategic framework /
by Peppers, Don, Rogers, Martha, 1952-
Hoboken, New Jersey : Wiley, 2017
Third edition.

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Book
9
The one to one manager : real-world lessons in customer relationship management /
by Peppers, Don
Oxford : Capstone Pub., 2000

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Book
10
Who's buying entertainment /
Amityville, New York : New Strategist Press, LLC, 2018
12th edition.

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Book
11
Power market transformation : reducing emissions and empowering consumers /
by Murray, Barrie
London : The Institute of Engineering and Technology, 2018

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Book
12
Consumer, prosumer, prosumager : how service innovations will disrupt the utility business model /
London : Academic Press, an imprint of Elsevier, 2019
First edition.

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Book
13
The intention economy : when customers take charge /
by Searls, Doc
Boston, Mass. : Harvard Business Review Press, 2012

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Book
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