Lean for the public sector : the pursuit of perfection in government services /
While consultants know their stuff, what you need is an understanding of the Lean philosophy and tools that can mobilize your work force and improve processes to increase service quality. Packed with international case examples and clearly delineating principles as they apply to public-sector organi...
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| Format: | Book |
| Language: | English Dutch |
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New York :
Productivity Press,
2010.
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