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1
Customer satisfaction evaluation methods for measuring and implementing service quality /
od Grigoroudis, Evangelos
New York ; London : Springer, 2010

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Elektronski Knjiga
2
Marketing analytics data-driven techniques with Microsoft Excel /
od Winston, Wayne L.
Indianapolis, Ind. : John Wiley & Sons, 2014

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Elektronski Knjiga
3
Customer analytics for dummies
od Sauro, Jeff
Hoboken, NJ : John Wiley & Sons, Inc., 2015

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Elektronski Knjiga
4
Open evaluation integrating users into the selection of new product ideas /
od Haller, Jörg
Wiesbaden : London : Gabler ; Springer [distributor], 2013

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Thesis Elektronski Knjiga
5
Marketing research with SAS enterprise guide
od Coussement, Kristof
Farnham, Surrey, England ; Burlington, Vt. : Gower, 2011

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Elektronski Knjiga
6
It's Not the Size of the Data -- It's How You Use It Smarter Marketing with Analytics and Dashboards.
od Pauwels, Koen
AMACOM, 2014

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Elektronski Knjiga
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