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1
Assessing service quality : satisfying the expectations of library customers /
Bằng Hernon, Peter
Chicago : ALA Editions, an imprint of the American Library Association, 2015
Third edition.

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2
Assessing service quality : satisfying the expectations of library customers /
Bằng Hernon, Peter
Chicago : ALA Editions, an imprint of the American Library Association, 2015
Third edition.

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
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3
An action plan for outcomes assessment in your library /
Bằng Hernon, Peter
Chicago : American Library Association, 2002

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
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4
U.S. Government on the Web : getting the information you need /
Bằng Hernon, Peter
Englewood, Colo. : Libraries Unlimited, 1999

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
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