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1
The dark side of emotional labour /
by Ward, Jenna
Abingdon, Oxon ; New York, NY : Routledge, 2016

Book
2
Management of organizational behavior; utilizing human resources
by Hersey, Paul, Blanchard, Kenneth H.
Englewood Cliffs, N.J., Prentice-Hall 1972
2d ed.

Book
3
Understanding emotion at work /
by Fineman, Stephen
London ; Thousand Oaks, Calif. : SAGE Publications, 2003

Book
4
Management of organizational behavior : utilizing human resources /
by Hersey, Paul
Upper Saddle River, N.J. : Prentice Hall, 1996
7th ed.

Book
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