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1
ITSM QuickStart guide : the simplified beginner's guide to IT service management.
Albany, NY : ClydeBank Media, 2016

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2
Direcci�on, Alineamiento, Compromiso : mejora de los resultados a traves del liderazgo /
by McCauley, Cynthia D. (Cynthia Denise), 1958-, Fick-Cooper, Lynn
[Place of publication not identified] : Lightning Source Inc. : Center for Creative Leadership, 2018

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3
El plan de marketing en la pr�actica
by Sainz de Vicu�na Anc�in, Jos�e Mar�ia
Madrid : ESIC Editorial, 2018
22a. ed.

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4
Kapferer on luxury : how luxury brands can grow yet remain rare /
by Kapferer, Jean-No�el
London ; Philadelphia : Kogan Page, 2015

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5
C�omo delegar de forma eficaz : Manual de liderazgo para sacar adelante el trabajo /
by Turregano, Clemson
[Place of publication not identified] : Center for Creative Leadership, 2018

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6
Marketing nach strategischen Vorgaben gestalten : f�ur die praxisnahe Vorbereitung auf den "Gepr�ufter kaufm�annischen Fachwirt nach der Handwerksordung" /
by Stark, Heinz
Bad W�orishofen (Germany) : Holzmann Medien GmbH & Co. KG, 2017
1. Auflage.

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Book
7
Jack Welch speaks : wit and wisdom from the world's greatest business leader /
by Lowe, Janet
Hoboken, N.J. : Wiley, 2008
Completely rev. and Updated.

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8
Cr�eer et d�evelopper une PME dans une �economie mondialis�ee : �etudes de cas r�eels d'entreprises /
Qu�ebec : Presses de l'Universit�e du Qu�ebec, 2013

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9
Managementsysteme richtig auditieren : die Anwendung der �ONORM EN ISO 19011: 2018 in der Praxis /
by Mario, Lenitz
Wien : Austrian Standards Plus, 2018
2., aktualisierte und erweiterte Auflage.

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Book
10
Leadership machiav�elique /
by Francoeur, Virginie, Paill�e, Pascal
[Qu�ebec, Qu�ebec] : Presses de l'Universit�e Laval, 2018

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11
Business models, coproduction de valeur et syst�emes d'information /
by Delmond, Marie-H�el�ene
Paris ; New York : Springer, 2013

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12
Wirkungsvolle F�uhrung im Change-Management : Studie am Beispiel des Privatkundengesch�afts von Banken /
by Pein, Christian
Hamburg : Diplomica Verlag GmbH, 2014

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13
Les petites et moyennes entreprises et la cr�eation d'emplois d�ecents et productifs /
Gen�eve : BIT, 2015
Premi�ere �edition.

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Conference Proceeding Book
14
Und Action!
by Fr�omelt, Georg
Verlagsgruppe H�uthig Jehle Rehm, 2013

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Book
15
Making sense of change management : a complete guide to the models, tools and techniques of organizational change /
by Cameron, Esther, 1954-, Green, Mike, 1959-
London ; Philadelphia : Kogan Page, 2015
4th edition.

Book
16
Managerialism : a critique of an ideology /
by Klikauer, Thomas, 1962-
Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013

Book
17
Winning through innovation : a practical guide to leading organizational change and renewal /
by Tushman, Michael
Boston, Mass. : Harvard Business School Press, 2002
[Revised edition.n].

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18
The future of management /
by Hamel, Gary
Boston, Mass. : Harvard Business School Press, 2007

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Book
19
Strategy maps : converting intangible assets into tangible outcomes /
by Kaplan, Robert S.
Boston : Harvard Business School Press, 2004

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Book
20
Authenticity : what consumers really want /
by Gilmore, James H., 1959-, Pine, B. Joseph
Boston, Mass. : Harvard Business School Press, 2007

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Book
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