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1
Boston, MA : Harvard Business School Press, 1997

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2
by McConkey, Dale D.
[New York] American Management Association 1971

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3
Oxford : Oxford University Press, 2015
First edition.

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4
by Olson, Christi A.
Chicago : American Library Association, 2004

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5
Boston : Kluwer Academic, 1993

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6
Charlotte, N.C. : Information Age Pub., 2009

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7
Harrisburg, Pa., USA : Idea Group Pub., 1996

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8
by Molinaro, Vince, 1962-
Hoboken, New Jersey : John Wiley & Sons, Inc., 2013

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9
by Baranzelli, John
Milwaukee, Wis. : ASQ Quality Press, 2010

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10
by Kramer, Robert J.
New York, N.Y. : Conference Board, 1999

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12
by Deevy, Edward
Englewood Cliffs, N.J. : Prentice Hall, 1995

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13
by Rickards, Tudor
Oxford, UK ; Malden, Mass. : Blackwell Business, 1999

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14
San Francisco : Jossey-Bass, 1990

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15
by Kubeck, Lynn C., 1957-
New York : J. Wiley, 1995

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16
London ; New York : New York : Pinter Publishers ; Distributed in the United States and Canada by St. Martin's Press, 1994

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17
by Wickens, Peter
New York : St. Martin's Press, 1995

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18
Thousand Oaks : Corwin Press, 2010

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19
by Morton, Clifford A.
Reading, Mass. : Addison-Wesley, 1984

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20
by Nevis, Edwin C.
San Francisco, Calif. : Jossey-Bass, 1996
1st ed.

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