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1
by Heller, Martha
Brookline, MA : Bibliomotion Books + Media, 2012

Book
2
by Izzo, Joseph E., 1931-
San Francisco : Jossey-Bass, 1987

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3
by Choo, Chun Wei
Medford, N.J. : Published for the American Society for Information Science and Technology by Information Today, 2002

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4
by Johnson, Clay A.
Beijing ; Sebastopol [Calif.] : O'Reilly Media, 2012

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5
by Orand, Brady
[S.l. : ITILYaBrady.com?], 2011
3rd ed.

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6
by Fingar, Peter, 1946-
Tampa, FL : Meghan-Kiffer Press, 2009

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7
by Citrin, James M.
New York : Currency/Doubleday, 2002

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8
Basingstoke [u.a.] : Palgrave Macmillan, 2008

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9
by Lewis, Robert L.
Eden Prairie, Minn. : IS Survivor Pub., 2008

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10
by Kock, Ned F., 1964-
Thousand Oaks, Calif. : Sage Publications, 2007

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11
by Yardley, David
London ; Boston : Addison-Wesley, 2002

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12
by Ouellette, L. Paul
Dubuque, Iowa : Kendall/Hunt Pub., 2002
2nd ed.

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13
New York : Wiley, 1999

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14
by Moore, Geoffrey A., 1946-
New York : HarperBusiness, 2000

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15
by Moschovitis, Christos J. P.
Hoboken, New Jersey : John Wiley & Sons, Inc., 2018

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16
by Morstead, Stuart
Flower Mound, Tex. : ISANI Press, 2003

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17
by Klososky, Scott
Austin, TX : Greenleaf Book Group LLC, 2011

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18
by Dyché, Jill
New York : McGraw-Hill Education, 2015

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19
Hershey, Pa. : Idea Group Pub., 2000

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20
by Davis, Gordon Bitter
Homewood, IL : Business One Irwin, 1993

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