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1
Feedback to managers 1991 /
by Van Velsor, Ellen
Greensboro, N.C. : Center for Creative Leadership, 1991

Book
2
Program assessment /
by Cline, Timothy R.
Reading, MA : Addison-Wesley Longman, 1999

Book
3
Developing performance indicators for managing maintenance /
by Wireman, Terry
New York : Industrial Press, 2005
2nd ed.

Book
4
Why new systems fail: an insider's guide to successful IT projects /
by Simon, Phil
Boston, MA : Course Technology, 2011

Book
5
Outcomes of effective management practice /
Thousand Oaks, Ca. : Sage Publications, 1996

Book
6
Balanced scorecard step-by-step for government and nonprofit agencies /
by Niven, Paul R.
Hoboken, N.J. : J. Wiley & Sons, Inc., 2008
Second edition.

Book
7
Building strong brands /
by Aaker, David A.
New York : Free Press, 1996

Book
8
Capital investment decision analysis for management and engineering /
by Canada, John R., White, John A., 1939-
Englewood Cliffs, N.J. : Prentice-Hall, 1980

Book
9
Performance management and budgeting : how governments can learn from experience /
Armonk, N.Y. : M.E. Sharpe, 2008

Book
10
Web site stats : tracking hits and analyzing traffic /
by Stout, Rick
Berkeley, Calif. : Osborne McGraw-Hill, 1996

Book
11
The IT payoff : measuring the business value of information technology investments /
by Devaraj, Sarv, 1966-
New York : Financial Times Prentice Hall, 2002

Book
12
Multinational risk assessment and management : strategies for investment and marketing decisions /
by Ting, Wenlee
New York : Quorum Books, 1988

Book
13
Winning score : how to design and implement organizational scorecards /
by Brown, Mark Graham
Portland, Or. : Productivity, 2000

Book
14
Profitable marketing communications : a guide to marketing return on investment /
by Young, Antony, 1964-
London ; Philadelphia : Kogan Page Ltd., 2007

Book
16
The art of governance : analyzing management and administration /
Washington, D.C. : Georgetown University Press, 2004

Book
17
The balanced scorecard : translating strategy into action /
by Kaplan, Robert S., Norton, David P., 1941-
Boston : Harvard Business Review Press, 1996

Book
18
How to assess your managerial style /
by Margerison, Charles J.
New York : AMACOM, 1980

Book
19
Managing customer value : creating quality and service that customers can see /
by Gale, Bradley T.
New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1994

Book
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