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1
Implementing SAP CRM : the guide for business and technology managers /
by Kale, Vivek
Boca Raton, FL : CRC Press, 2015

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Book
2
Oracle CRM On Demand administration essentials : a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology /
by Rao, Padmanabha
Birmingham, UK : Packt Pub., 2012

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Book
3
Implementing SugarCRM : introduce the leading open source CRM application into your small/mid-size business with this systematic, practical guide /
by Whitehead, Michael J. R.
Birmingham, U.K. : Packt Pub., 2006

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Book
4
Salesforce certified administrator : revision guide /
[Place of publication not identified] : Packt Publishing, 2019

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5
Vtiger CRM beginner's guide : record and consolidate all your customer information with vtiger CRM /
by Rossi, Ian D.
Birmingham, U.K. : Packt Pub., 2011

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Book
6
SugarCRM developer's manual : customize and extend SugarCRM : learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows /
by Bain, Mark Alexander
Birmingham, U.K. : Packt Pub., 2007

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Book
7
Spotlight on data : Improving Uber's customer support with natural language processing and deep learning /
[Place of publication not identified] : O'Reilly Media, 2019

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8
Microsoft Dynamics CRM Customization Essentials.
by Tarla, Nicolae
Packt Publishing, 2014

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Book
9
Implementing SugarCRM /
by Whitehead, Michael J. R.
Birmingham, U.K. : Packt Pub., 2006

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Book
10
Click stream analysis capture & retain customers in your Web.
[Syosset, N.Y.] : New York, N.Y. : WatchIT.com ; Distributed by Insight Media, 2008

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12
Customer relationship management : a database approach /
by Kumar, V., 1957-
Hoboken, N.J. : Wiley, 2006

Book
13
Customer lifetime value : the path to profitibality /
by Kumar, V., 1957-
Boston : Now Publishers, Inc., 2008

Book
14
Data mining techniques in CRM : inside customer segmentation /
by Tsiptsis, Konstantinos
Chichester, West Sussex, U.K. : Wiley, 2009

Book
15
Data infrastructure for next-gen finance /
[Place of publication not identified] : O'Reilly Media, 2016

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16
Data infrastructure for next-gen finance : tools for cloud migration, customer even hubs, governance & security /
by Roberts, Jane
Sebastopol, CA : O'Reilly Media, 2016

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Book
17
NetSuite for dummies
by Kelly, Julie, Braud, Luke, Huffman, Malin
Hoboken, N.J. : Wiley Pub., 2011

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Electronic Book
18
Working with Microsoft Dynamics CRM 2011 /
by Snyder, Mike
Redmond, Wash. : Microsoft Press, 2011

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Book
19
Managing customer trust, satisfaction, and loyalty through information communication technologies /
Hershey, PA : Information Science Reference, 2013

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Book
20
Microsoft Dynamics Sure Step 2010
by Shankar, Chadru, Bellefroid, Vincent
Birmingham, U.K. : Packt Publishing Ltd., 2011

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Electronic Book
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