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1
Implementing SAP CRM : the guide for business and technology managers /
by Kale, Vivek
Boca Raton, FL : CRC Press, 2015

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Book
2
Applying data science : business case studies using SAS /
by Svolba, Gerhard
Cary, NC : SAS Institute Inc., 2017

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Book
3
Implementing SugarCRM : introduce the leading open source CRM application into your small/mid-size business with this systematic, practical guide /
by Whitehead, Michael J. R.
Birmingham, U.K. : Packt Pub., 2006

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Book
4
Creativity and data marketing : a practical guide to data innovation /
by Wang, Becky
London : Kogan Page, 2017

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Book
5
Information nation : seven keys to information management compliance /
by Kahn, Randolph
Indianapolis, IN : Wiley Pub., 2009
2nd ed.

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6
Big data, mining, and analytics : components of strategic decision making /
Boca Raton : CRC Press, Taylor and Francis, 2014

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Book
7
Managing governance, risk and compliance with enterprise content management /
by Sinnett, William M.
Morristown, NJ : Financial Executives Research Foundation, 2006

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8
Corporate reporting and the internet : understanding and using XBRL /
by Coffin, Zachary
[Place of publication not identified] : [FEI Research Foundation], 2002

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Book
9
SaaS and core finance effectiveness : an executive summary research report for FEI members /
[Florham Park, N.J.] : [Financial Executives Research Foundation], 2009

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10
Information and communication technologies in healthcare /
Boca Raton, FL : Taylor & Francis, 2012

Book
11
The Quintessence of Supply Chain Management : What You Really Need to Know to Manage Your Processes in Procurement, Manufacturing, Warehousing and Logistics /
by Poluha, Rolf G.
Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint : Springer, 2016
1st ed. 2016.

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12
Modelling, computation and optimization in information systems and management sciences : proceedings of the 3rd International Conference on Modelling, Computation and Optimization in Information Systems and Management Sciences -- MCO 2015.
Cham : Springer, 2015

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Conference Proceeding Book
13
Agile analytics : a value-driven approach to business intelligence and data warehousing /
by Collier, Ken, 1960-
[Upper Saddle River, NJ] : [Addison-Wesley], 2012

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Book
14
Predictive analytics, data mining and big data : myths, misconceptions and methods /
by Finlay, Steven, 1969-
Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2014

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15
Intelligent decision technologies 2018 : proceedings of the 10th KES International Conference on Intelligent Decision Technologies (KES-IDT 2018) /
Cham, Switzerland : Springer, 2019

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16
Working with Microsoft Dynamics CRM 2011 /
by Snyder, Mike
Redmond, Wash. : Microsoft Press, 2011

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Book
17
Building a digital analytics organization : create value by integrating analytical processes, technology, and people into business operations /
by Phillips, Judah
Upper Saddle River, N.J. : Pearson, 2013

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Book
18
Writing effective business rules : a practical method /
by Witt, Graham C.
Waltham, Mass. : Morgan Kaufmann : Elsevier, 2012

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Book
19
Managing customer trust, satisfaction, and loyalty through information communication technologies /
Hershey, PA : Information Science Reference, 2013

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Book
20
Predictive modeling with SAS Enterprise Miner : practical solutions for business applications /
by Sarma, Kattamuri S.
Cary, NC : SAS Institute, 2017
Third edition.

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Book
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