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1
CiviCRM cookbook master this web-based constituent relationship management software for nonprofit and civic sector organizations /
by Horrocks, Tony
Birmingham : Packt Pub., 2013

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Electronic Book
2
Social CRM for dummies
by Lacy, Kyle
Hoboken, N.J. : Wiley, 2013

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
3
Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011 /
by Sinay, Damian
Birmingham : Packt Pub., 2013

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
4
Oracle Siebel CRM 8 developer's handbook a practical guide to configuring, automating, and extending Siebel CRM applications /
by Hansal, Alexander
Birmingham, U.K. : Packt Enterprise, 2011

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
5
Oracle CRM On Demand administration essentials a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology /
by Rao, Padmanabha
Birmingham, UK : Packt Pub., 2012

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
6
Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide a practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam /
by Varghese, Danny
Birmingham, England : Packt Publishing, 2013

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
7
Microsoft Dynamics CRM 2011 dashboards cookbook : over 50 simple but incredibly effective recipes for creating, customizing, and interacting with rich dashboards and charts /
by AuCoin, Mark
Birmingham, U.K. : Packt Pub., 2012

This item is not available through EZBorrow. Please contact your institution’s interlibrary loan office for further assistance.
Electronic Book
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