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1
Consistency and transformation in the quality movement /
Bradford, England : Emerald Group Pub., 2006

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2
Today's lean leader : a practical guide to applying lean six sigma and emerging technologies to leadership and supervision! /
by Ptacek, Rob
Chelsea, MI : MCS Media, Inc., 2012

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3
Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
by Sashkin, Marshall, 1944-
San Francisco : Berrett-Koehler, 1993
1st Berrett-Koehler ed.

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4
Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition /
by Vanden Heuvel, Lee N.
Brookfield, Conn. : Rothstein Associates Inc., 2008
3rd ed.

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5
ASQ pocket guide to root cause analysis /
by Andersen, Bjørn, Fagerhaug, Tom, 1968-
Milwaukee, Wisconsin : ASQ Quality Press, 2013

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6
Total quality management /
by Naidu, N. V. R.
New Delhi : New Age International, 2006

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