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1

Business rules management and service oriented architecture a pattern language /

by Graham, Ian, 1948-
Chichester, England ; Hoboken, N.J. : John Wiley, 2006

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2

Demystifying marketing a guide to the fundamentals for engineers /

by Forsyth, Patrick
London, U.K. : Institution of Engineering and Technology, 2007

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3

What business really wants from IT a collaborative guide for business directors and CIOs /

by White, Terry, 1956-
Amsterdam ; Boston : Elsevier Butterworth Heinemann, 2004

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4

ISO/IEC 20000 an introduction to the global standard for service management /

by Clifford, David, 1946-
Ely, U.K. : IT Governance Pub., 2010

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5

Microsoft Exchange 2000 operations guide, version 1.0

by Slater, Paul, Sarff, Kent, Frljanic, Sasha, Mason, Andrew
[Redmond, Wash. : Microsoft Press], 2001

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6

Emerging information resources management and technologies

Hershey : Idea Group Publishing, 2007

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7

Logging and log management the authoritative guide to understanding the concepts surrounding logging and log management /

by Chuvakin, Anton
Waltham, Mass. : Syngress, 2013

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8

Integrated IT project management a model-centric approach /

by Bainey, Kenneth R.
Boston, Mass. : Artech House, 2004

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9

Managing IT projects for business change from risk to success /

by Morgan, Jeffrey (Jeffrey A.)
Swindon, U.K. : BCS Learning and Development Ltd, 2013

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10

IBM Tivoli OMEGAMON XE V3.1.0 Deep Dive on z/OS

by Darmawan, Budi
[Poughkeepsie, N.Y.] : IBM, International Technical Support Organization, 2006
1st ed.

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11

Building the agile enterprise with SOA, BPM and MBM /

by Cummins, Fred A.
Amsterdam ; Boston : Elsevier/Morgan Kaufmann, 2009

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12

Patterns broker interactions for intra- and inter-enterprise /

by Sadtler, Carla
[Research Triangle Park, N.C. : IBM Corporation, International Technical Support Organization] 2004
1st ed.

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13

Managing IT skills portfolios planning, acquisition, and performance evaluation /

Hershey, Pa. : Idea Group Pub., 2005

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14

Configuration management using COBIT 5 /

Rolling Meadows, IL : ISACA, 2013

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15

Salesforce.com for dummies

by Wong, Tom
Hoboken, N.J. : John Wiley & Sons, 2014
5th ed.

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16

Getting up to speed with QuickPlace insider tips and tricks for getting the most out of QuickPlace and collaborative computing /

[Rocky Hill, N.J.] : ZATZ, 1998

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17

Transforming cybersecurity using COBIT 5 /

Rolling Meadows, Ill. : ISACA, 2013

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18

Sniffer Pro network optimization & troubleshooting handbook /

by Shimonski, Robert J.
Rockland, Mass. : Syngress Publishing, Inc., 2002

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19

Creating a customer-focused help desk how to win and keep your customers /

by Hiles, Andrew, Gunn, Yvonne
Brookfield, Conn. : Rothstein Catalog on Disaster Recovery, 2000

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20

Configuring SAP ERP sales and distribution

by Sharma, Kapil, 1975-, Mutsaddi, Ashutosh, 1974-
Indianapolis, Ind. : Wiley Pub., 2010

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