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1
How libraries and librarians help : a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Chicago : American Library Association, 2005

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2
Measuring quality : performance measurement in libraries /
by Poll, Roswitha
München : K.G. Saur, 2007
2nd rev. ed.

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3
Five steps of outcome-based planning and evaluation for public libraries /
by Gross, Melissa, Mediavilla, Cindy, 1953-, Walter, Virginia A.
Chicago : ALA Editions, an imprint of the American Library Association, 2016

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Book
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