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1
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter
Chicago : ALA Editions, an imprint of the American Library Association, 2015
Third edition.

Book
2
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter
Chicago : American Library Association, 2010
2nd ed.

Book
3
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter
Chicago : American Library Association, 1998

Book
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