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1
Making a difference : leadership and academic libraries /
Westport, Conn. : Libraries Unlimited, 2007

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2
Academic librarians as emotionally intelligent leaders /
Westport, Conn. : Libraries Unlimited, 2007

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3
Reflecting on the future of academic and public libraries /
Chicago : ALA Editions, an imprint of the American Library Association, 2013

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4
Viewing library metrics from different perspectives : inputs, outputs, and outcomes /
by Dugan, Robert E., 1952-
Santa Barbara, Calif. : Libraries Unlimited, 2009

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5
The next library leadership : attributes of academic and public library directors /
by Hernon, Peter
Westport, Conn. : Libraries Unlimited, 2003

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6
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter
Chicago : American Library Association, 1998

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