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1
Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition /
by Vanden Heuvel, Lee N.
Brookfield, Conn. : Rothstein Associates Inc., 2008
3rd ed.

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2
Today's lean leader : a practical guide to applying lean six sigma and emerging technologies to leadership and supervision! /
by Ptacek, Rob
Chelsea, MI : MCS Media, Inc., 2012

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