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1
101 ways to improve customer service : training, tools, tips, and techniques /
by Ukens, Lorraine L.
San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons, 2007

Book
2
The knowledge management toolkit : practical techniques for building a knowledge management system /
by Tiwana, Amrit, 1974-
Upper Saddle River, NJ : Prentice Hall PTR, 2000

Book
3
Handbook of asset and liability management : from models to optimal return strategies /
by Adam, Alexandre
Chichester, England ; Hoboken, NJ : John Wiley & Sons, 2007

Book
4
Performance HUBS : engaging teams in focused continuous improvement /
by Roberts, Marc, 1973-
Boca Raton, Fla. : CRC Press, 2012

Book
5
Corporate valuation modeling : a step-by-step guide /
by Allman, Keith A., 1977-
Hoboken, N.J. : John Wiley, 2010

Book
6
The tech-savvy real estate agent /
by Gruman, Galen
Berkeley, Calif. : London : Peachpit ; Pearson Education [distributor], 2006

Book
7
Facilitation skills training /
by McCain, Donald V.
Alexandria, Va. : ASTD Press, 2007

Book
8
Derivatives : markets, valuation, and risk management /
by Whaley, Robert E.
Hoboken, N.J. : Wiley, 2006

Book
9
Performance-based evaluation : tools and techniques to measure the impact of training /
by Hale, Judith A.
San Francisco, Calif. : Jossey-Bass/Pfeiffer, 2002

Book
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