The concierge : key to hospitality : a training manual /
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| Format: | Book |
| Language: | English |
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New York :
Wiley,
©1992.
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| Subjects: |
Table of Contents:
- What Is a Concierge?
- The Hotel and Its Management
- The Concierge Desk
- Guests: Who Are They and What Will They Ask the Concierge?
- Basic Training /On-the-Job Training
- Services Provided by a Concierge (Out-of-House)
- Self-Education /Continuing Education
- Services Provided by a Concierge (In-House)
- Tips and Commissions
- Ethics
- How Do You Build Your Reputation?
- Concierge Levels
- Getting Your First Job
- Stories from the Concierges.