The concierge : key to hospitality : a training manual /

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Bibliographic Details
Main Author: Bryson, McDowell, 1938-
Other Authors: Ziminski, Adele
Format: Book
Language:English
Published: New York : Wiley, ©1992.
Subjects:
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260 |a New York :  |b Wiley,  |c ©1992. 
300 |a ix, 243 pages :  |b illustrations ;  |c 24 cm 
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500 |a Includes index. 
505 0 0 |t What Is a Concierge? --  |t The Hotel and Its Management --  |t The Concierge Desk --  |t Guests: Who Are They and What Will They Ask the Concierge? --  |t Basic Training /On-the-Job Training --  |t Services Provided by a Concierge (Out-of-House) --  |t Self-Education /Continuing Education --  |t Services Provided by a Concierge (In-House) --  |t Tips and Commissions --  |t Ethics --  |t How Do You Build Your Reputation? --  |t Concierge Levels --  |t Getting Your First Job --  |t Stories from the Concierges. 
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650 7 |a Portier  |2 gnd 
650 7 |a Ratgeber  |2 gnd 
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650 6 |a Concierges d'hôtel. 
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700 1 |a Ziminski, Adele. 
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776 0 8 |i Online version:  |a Bryson, McDowell, 1938-  |t Concierge.  |d New York : John Wiley & Sons, Inc., ©1992  |w (OCoLC)895118840 
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