Making process improvement work for service organizations : a concise action guide /
Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...
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Format: | eBook |
Language: | English |
Published: |
Upper Saddle River, N.J. :
Addison-Wesley,
©2012.
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Villanova
Call Number: |
QA76.76.S65 P68 2002 |
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