Making process improvement work for service organizations : a concise action guide /

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...

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Bibliographic Details
Main Author: Potter, Neil S.
Corporate Author: Safari Books Online
Other Authors: Sakry, Mary E.
Format: eBook
Language:English
Published: Upper Saddle River, N.J. : Addison-Wesley, ©2012.
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Villanova

Holdings details from Villanova
Call Number: QA76.76.S65 P68 2002