Making Process Improvement Work for Service Organizations: A Concise Action Guide /

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...

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Bibliographic Details
Main Authors: Potter, Neil (Author), Sakry, Mary (Author)
Format: eBook
Language:English
Published: Addison-Wesley Professional, 2012.
Edition:1st edition
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Lehigh

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Call Number: Electronic book